Chain collapsed on Tuesday and you need space by Friday?

Nobody plans for a chain to collapse on a Tuesday. You get the call from your solicitor, your exchange date has shifted, and suddenly the keys you were expecting on Friday are happening this week, but the new place is not ready for another three weeks. You are left standing in a half-packed house trying to work out where everything is going to go.

It is a horrible feeling. But it is also a solvable problem, and it is more common than most people realise. You need somewhere safe for your belongings, this week, not next month. The next few minutes will answer exactly what that looks like.

This page is the honest walkthrough. No countdown timers. No small print buried at the bottom. Just the real sequence of what same-week storage at a Wigwam site actually involves, so you arrive knowing what to bring and what to expect.

If you are on your phone and need the short version:

  • Get your quote today: quote.wigwamstorage.co.uk
  • Bring two forms of ID and two proofs of your address.
  • Access from 6am to 10pm, 7 days a week, by smart entry.

The rest of this page explains how each step works.

When your completion date moves, you need a plan for your belongings

A unit you can move into this week gives you the breathing room to let the chain sort itself out. Your solicitor can extend the timeline. Your removals firm can adjust. You cannot do any of that calmly if you do not know where your furniture is going.

The gap between moving out and moving in

There is almost always a gap. Sometimes it is planned, a bridging week between selling one place and getting into the next. More often it arrives unannounced, when a chain above yours collapses or a completion is brought forward before the new property is ready. Either way, the gap is the same thing: your belongings need somewhere to be, and your home is no longer available to hold them.

Self storage is the standard solution for this, and it works well precisely because you stay in control. Your goods go in, they stay yours, and you retrieve them when the next place is ready. It is not a removal firm holding your things in a depot somewhere. It is a unit with your own key and your own access code, and nothing moves without you.

Why a unit you control beats waiting on a chain

A collapsed chain is already out of your hands. What you can control is where your belongings go while you wait. Two weeks is the minimum rental period at Wigwam, which suits most house-move gaps well. If the situation resolves faster than you expected and you leave before the two weeks are up, unused days are refunded. You are not locked into a long commitment just because you needed somewhere fast.

That flexibility matters enormously when you are dealing with a timeline that keeps shifting. You can commit to storage this week without committing to three months of it.

How quickly can you actually move in?

At Wigwam, same-week move-in is realistic once the paperwork is signed. The process is short, the requirements are known in advance, and there is no drawn-out onboarding. Here is what that looks like in practice.

The real sequence: quote, confirm, sign, load

Four steps stand between you and a unit. Get your quote online, confirm which unit size works for your move, complete the rental agreement with your identification documents, and you are in via smart entry from that point onward. There is no waiting for a site manager to arrive, no appointment to attend at a head office, and no conditions you will discover only after you have signed.

Getting your quote tonight means you can be organised before the week starts. Most people in a rush skip the quote and regret it because they end up with a unit that is too small. Take the ten minutes to go through the quote tool and you will know exactly what you are booking before you confirm it.

The agreement is what makes access possible, and completing it requires the one piece of work you need to do in advance: bringing the right identification.

What to bring: two proofs of ID and address

Two forms of identification and two proofs of your current address. That is the whole paperwork requirement. A passport or driving licence works for ID. A recent utility bill, bank statement, or official letter works for address proof. Both should be current, both should be in your name, and between them they cover what the rental agreement requires.

This is the only hurdle, and it is a simple one. Once your documents have been verified and the agreement is signed, your access to the unit is active. You are not waiting on a call or an email to confirm you can start. The smart entry system works from that point.

If you are coordinating with a removals firm and need to start loading early in the morning, knowing your access is live before they arrive matters. Sort the paperwork the day before and the loading day can run without interruption.

Finding the right Wigwam site for your move

Wigwam has self storage across our UK market-town locations. Finding one near your move is the starting point, and the locations hub at wigwamstorage.co.uk/self-storage-locations is the place to look.

Our market-town network

We operate across market towns and smaller cities rather than industrial estate edges of large urban centres. That means the sites are close to where people actually live, shop, and move. Two verified examples to illustrate the network: Wigwam Self Storage Bath, Somerset serves the Bath area and surrounding villages, and Wigwam Self Storage Lincoln, Lincolnshire covers central Lincolnshire. For every other town, the locations hub will show you what is closest to you.

The market-town model is deliberate. If you are in the middle of a house move, the last thing you want is a long drive to an out-of-town facility every time you need access to your things. Being close to the town centre means you can call in before work, after a school run, or on the way to the solicitor.

Access hours and how smart entry works

Our sites are open from 6am to 10pm, seven days a week, by smart entry. You will often see “24-hour access” listed as a feature by larger national operators, and we want to be straightforward about the fact that we do not offer that. Six in the morning to ten at night covers the vast majority of what a house mover actually needs, and we would rather tell you the truth than imply something we do not provide.

Smart entry means keypad access to the site and your own padlock on your unit. There are no staff on site. You are not waiting for someone to unlock a gate or let you into a building. You arrive, enter your code, and your unit is yours. It is a straightforward, reliable system, and it means you are genuinely in control of who accesses your belongings and when.

Picking a unit size quickly for a house move

The fastest way to choose a unit is to think in rooms, not square metres. Square metres are an abstract measure that most people cannot visualise in the context of a sofa, a wardrobe, and twelve boxes of books. Rooms are something you can count while standing in your house.

Sizing for part of a house or a whole household

One or two rooms of furniture and boxes, a small bedroom unit is usually enough. Three or four rooms, you are looking at something mid-range. A full house clear-out with large furniture, white goods, and everything that comes with a family move needs a larger unit. The quote tool on our site will guide you through the sizing based on what you describe, and that is the quickest way to get a confirmed size rather than guessing.

What does not work at Wigwam sites is vehicle or leisure storage. These are household moves. Furniture, boxes, appliances, clothing, flat-pack storage, and the contents of a family home are what the units are designed for.

If you are in any doubt about size, go one step up rather than one step down. Squeezing belongings into a unit that is too small is stressful on loading day, and a slightly larger unit usually costs less than the time lost repacking.

For a general sense of what sizing looks like across different unit types, our sizing guide covers the detail. You can find it referenced in the quote tool or by searching the Wigwam site.

Clean, dry and secure: what the unit gives your belongings

Every unit is individually alarmed, and every site is clean, dry and secure. Those three words are the accurate description of what Wigwam offers. We do not market climate-controlled or temperature-managed storage, because these units are not temperature or humidity regulated beyond what a well-maintained, dry, ventilated building provides. If you have belongings that require specific humidity control, that is a different product and a different conversation with a specialist operator.

For household furniture, clothing, kitchenware, books, boxed goods, and the general contents of a family home, a clean, dry and individually alarmed unit is what most moves need. The individual alarm means that if anyone other than you attempts to access your unit, the site is alerted.

Minimum stays, deposits, and how you leave

The conditions are straightforward. Here they are in plain language so there are no surprises at the end.

The two-week minimum and refund of unused days

The minimum rental period at Wigwam is two weeks. This applies regardless of how short your actual storage need turns out to be. A house move that resolves in ten days still starts with a two-week minimum.

Where Wigwam differs from some operators is that if you leave before your paid period ends, unused days are refunded. This matters for a time-pressured mover because you cannot always know when the chain will resolve. You might need three weeks. You might need eight. You might get your keys sooner than anyone expected. The two-week minimum protects the site from one-night bookings, but the refund policy protects you from being billed for time you did not use.

The refundable deposit and 14-day notice period

There is a deposit. It is refundable. We say this plainly because some older information about Wigwam implied otherwise, and we want the terms to be clear before you commit.

When you take a unit, you pay a deposit alongside your first payment. When you are ready to leave, you give 14 days notice. Once the 14 days have passed, you have vacated the unit, and your account is settled with nothing outstanding, the deposit is returned to you. The full sequence matters: notice first, then vacate, then settlement, then refund. None of those steps is complicated, but they happen in that order.

The full terms are available at wigwamstorage.co.uk/terms-conditions and we encourage you to read them before you sign.

A note on jurisdiction: Wigwam’s contract terms operate under English law. If you are storing in Scotland or Northern Ireland, some aspects of contract and tenancy law differ from England and Wales. If you have any questions about how this applies to your situation, speak with your solicitor before committing.

How to give notice and what happens next

Giving notice is a practical step, not a difficult one. Contact Wigwam with your intended vacate date, confirm the 14-day notice period is covered, ensure your account is clear, and vacate the unit by the agreed date. Once that is done, the deposit return is processed.

The exit sequence is designed to be clean. If you know your completion date is coming up in a few weeks, you can give notice in advance and plan the vacating date around it. You do not have to wait until the last minute. The 14 days starts from when notice is given, not from when you actually clear the unit.

Ready to sort it? Get your quote at quote.wigwamstorage.co.uk and confirm your unit today.

Getting your belongings in (and what Wigwam does not do)

Wigwam sites are unmanned, which means you are in full control of your unit and everything in it. This is worth understanding before your loading day, so there are no surprises on arrival.

You bring and access your own belongings

There are no staff on site. When you arrive, you enter your smart entry code, go to your unit, and load or unload your belongings. You and anyone you bring with you are the only people who access your unit during opening hours. Nobody else handles your things.

This is the right model for a house move because it gives you complete autonomy over how your goods are organised and when you arrive. You are not booking a slot or waiting for someone to let you in. Your access code works between 6am and 10pm, seven days, and you use it as often as you need.

Removals and couriers: what you need to know

If you are using a removals firm to bring your belongings directly to the storage site, someone from your side must be present when they arrive. Wigwam cannot sign for deliveries, receive goods on your behalf, or let removals companies into the site without you there. The site is unmanned; there is no reception and no staff to meet a van.

This applies equally to courier deliveries. If anything is being sent directly to the storage address rather than your new home, you need to be there to receive it. A courier arriving at an unmanned site with no one present cannot leave a package securely, and Wigwam’s team is not available to accept it.

The practical solution is simple: coordinate your removals firm’s arrival time so you are already on site when they pull in. Most removals companies are familiar with self storage sites and used to this arrangement. Just confirm it with them in advance so there is no miscommunication on the day.

Protecting your belongings while they are in storage

Contents cover is a requirement, not an optional extra, and there are two straightforward ways to meet it.

Wigwam’s contents-protection policy

Wigwam offers an RSA “Self Storage Customers’ Goods” policy on an opt-in basis. This is a specialist policy designed for self storage, which matters because standard home insurance often treats goods in storage differently to goods in your home. The full details of what the policy covers, how to arrange it, and what it costs are on the contents protection page of the Wigwam site.

One principle that applies regardless of which policy you use: declare the full replacement value of what you are storing. Under-insurance in self storage works proportionally, which means if you declare half the value of your goods and make a claim for the full amount, you will typically only recover half of what you claimed. The number you declare should reflect what it would actually cost to replace everything in the unit, not a rough guess.

Using your own policy: what to check

If you have existing home contents insurance, it may extend to goods in self storage. Many policies include this, some do not, and the terms and sub-limits vary considerably. Before relying on your own policy, contact your insurer directly and confirm that goods in a self storage unit are covered, at what limit, and whether a house move affects the policy status.

This last point matters more than most people expect. During a house move, you are between two addresses and sometimes between two policies. Your existing home contents cover may lapse or change status at the point of exchange or completion. Check this with your insurer before your move-out date, not after.

Jurisdiction note: insurance settlement terms, under-insurance rules, and consumer contract rights differ between England and Wales, Scotland, and Northern Ireland. If you are unsure how any of this applies in your jurisdiction, speak with your insurer or a solicitor before making decisions about cover levels.

What it costs and how to lock in your unit today

Storage costs depend on your unit size and how long you need it. The quickest way to know your number is to get a quote.

Where to find current pricing

We do not publish fixed prices on this page because unit availability and costs vary by location and size, and a price that is accurate today may not be accurate by the time you read this. The Wigwam pricing page gives you the current picture across the network, and the quote tool builds a figure based on your specific unit, location, and dates.

What affects the cost is straightforward: size of unit, location, and how long you need it. A smaller unit in a quieter market town will cost less than a large unit in a higher-demand location. Duration affects the overall spend but not the weekly rate. Starting with a quote is always faster than trying to work backwards from a price list.

Get your unit secured today

The steps are simple and the decision is worth making today rather than tomorrow. By the time a house move is in motion, waiting another 24 hours to sort storage can mean your preferred unit is no longer available.

Get your quote at quote.wigwamstorage.co.uk. Confirm which unit size works for your move. Gather your two forms of ID and two proofs of address. Sign the agreement and you are in from 6am the same week.

That is the whole sequence. No desk to wait at, no member of staff to chase, no hidden requirements that surface on the day. You arrive knowing what to expect because we have told you everything in advance.

You sorted it.

Get your quote today at quote.wigwamstorage.co.uk

Find your nearest Wigwam site at wigwamstorage.co.uk/self-storage-locations. Bring two proofs of ID and address. Access from 6am to 10pm, 7 days, by smart entry.

Frequently Asked Questions

Can I move in over a weekend or a bank holiday?

Yes. Once the agreement is signed and your access is live, you get in by smart entry from 6am to 10pm, seven days a week, and that includes weekends and bank holidays. There is no office that has to be open and no member of staff who has to be on site to let you in, because the sites are unmanned. That is precisely why a same-week move works: you are not waiting on staffed opening hours that might not line up with the day your chain forces on you.

The thing to sort in advance is the paperwork, because completing the rental agreement and verifying your identification is the step that switches your access on. Aim to get the quote done and the agreement completed before the weekend you need to load, so your smart entry is already working when the removals van pulls up on Saturday morning. If your move-in day lands on a bank holiday Monday, the same applies: get yourself set up the working day before. After that, the 6am to 10pm window covers an early start and a late finish across any day of the week. It is worth saying plainly that this is not 24-hour access. If you anticipate needing to load in the middle of the night, that is not something we offer, and it is better to know that before you plan the day.

What if I cannot get two proofs of address together in time?

Talk to the team before you assume it is a problem, because there is usually a workable answer, but do not leave it to the morning of the move. The standard requirement is two forms of identification and two proofs of your current address, both current and both in your name. The complication during a house move is obvious: you may be mid-move between two addresses, recently changed your name, or simply not have two recent bills to hand because everything is now paperless or boxed up. This is common and the team has seen it before.

The practical fix is to start gathering what you can early. A passport or driving licence covers identification. For address, recent utility bills, bank statements, council tax letters or official government correspondence all tend to be acceptable, and many can be downloaded as a recent statement or letter if you no longer keep paper. If your situation is genuinely awkward, for example you have just sold and have no current address that matches your documents, raise it when you get your quote rather than turning up and hoping. Identity and address checks are a fixed part of completing the agreement and they cannot simply be waived, but knowing the gap in advance gives everyone time to find an acceptable alternative document. The one thing that derails a same-week move is arriving to sign with nothing that proves where you live. Sort the documents the day before and the loading day runs clean.

Do I need to view the unit before I commit, or can I book it sight unseen?

You can book without a viewing, and in a same-week situation most people do, because the whole point is speed. The quote tool sizes the unit from what you describe, the agreement is completed remotely, and your smart entry is live from the point the paperwork clears. You do not need to attend an appointment at a head office or wait for someone to show you round, which is what makes a 48-hour turnaround realistic in the first place.

That said, booking sight unseen works best when you have sized it honestly. The body of this page covers sizing by rooms rather than square metres, and the single most useful habit is to go one size up if you are between two, because squeezing a too-small unit on loading day is the most common regret. If you would feel more comfortable seeing the space first, the sites are accessible by smart entry once you are set up, and you can always get the quote, confirm a size, and then satisfy yourself on arrival before the bulk of the load goes in. If on the day the unit looks tighter than you expected, raise it straight away rather than cramming, because adjusting the size is far easier at the start than after everything is stacked. The sites are unmanned, so there is no one on site to give a guided tour, but the quote tool and the size guide together get most movers to the right unit without a prior visit.

Can I store belongings on behalf of a relative who cannot deal with it themselves?

Yes, but the account and the identity checks sit with whoever is actually holding the unit, so think about whose name it goes in. A same-week move sometimes happens for someone who cannot manage it themselves: an elderly parent going into care at short notice, a relative in hospital, or a family member abroad. In those situations the practical answer is usually that you take the unit in your own name, complete the agreement with your own two forms of ID and two proofs of address, and store their belongings within it. You become the account holder and the authorised person for access.

The reason it works this way is that the agreement and the access credentials have to attach to a real, identifiable person who is responsible for the unit. If you are acting under a power of attorney or as an executor, mention that when you set up the account so the team understands the arrangement, and keep your own paperwork in order in case it is ever relevant. Contents cover is still mandatory, so you will either take the RSA contents policy through Wigwam or show that an existing policy covers the goods in storage, and you should declare the full replacement value of what is going in. We signpost the cover and the process; we do not give legal advice on attorney or probate matters, so for anything about your authority to act, your solicitor is the right person to confirm it. On the storage side, taking the unit yourself and storing a relative’s goods within it is straightforward.

What happens if my completion gets pushed back again and I need the unit for longer than I thought?

Nothing changes and you simply stay. Above the two-week minimum there is no fixed end date forced on you, so if the chain slips a second time and the gap stretches from three weeks to three months, the unit rolls on for as long as you need it. You are never locked into committing to an end date you cannot predict, which is the whole reason self storage suits a moving timeline that keeps shifting under you.

When completion finally lands and you are ready to leave, you give 14 days notice, vacate the unit, and once the account is settled the deposit is returned along with any unused days beyond the notice period. So a longer stay does not cost you a penalty, and a shorter one does not cost you for time you did not use. The two-week minimum is the floor and the 14-day notice is the exit; they do not stack into a four-week commitment, they are simply the start and the end of a flexible middle that can be as long as your move requires. If you can see the delay coming, you do not have to wait until the last minute to give notice: you can give it as soon as you know your real completion date, and time the vacating around it. The practical message for a stressful, slipping move is that the storage is the one part of the timeline working in your favour rather than against you.

Customer Reviews

Wigwam Self Storage place picture
4.8
Bruce Joynes profile picture
Bruce Joynes
2 days ago
Very glad we chose Wigwam. everything ran smoothly and the unit is perfect.
Lovely clean place and the app was faultless.
Highly recommended.
Lisa Anderton profile picture
Lisa Anderton
1 week ago
Very easy transaction via phone/email to book a unit. Very pleasant helpful staff during initial contact.
Once contract in place very easy app use to access site and unit, very clear easy to follow instructions. Very happy and would definitely recommend
Clarissa Ardy profile picture
Clarissa Ardy
1 week ago
Wigman Self Storage consistently delivers superb customer service. I received comprehensive assistance throughout the process of securing my storage unit. The facility is impeccably clean, and the procedure was straightforward. The staff I interacted with over the phone were consistently polite, making the entire experience thus far truly marvelous. I highly recommend Wigman Self Storage to anyone in need of storage solutions.
hedi fakhfakh profile picture
hedi fakhfakh
2 weeks ago
Easy quick no hassle
Easy to set up and access the location. Friendly and helpful staff.
Jeanine Hirschl profile picture
Jeanine Hirschl
3 weeks ago
I left a well-known storage unit for Wigwam, mainly because of cost, wigwam are more reasonable, the unit is clean and is entry availablity is upto 10pm. You work off an app that allows entry not only to the building also to your rented unit. It is safe, No fear of loosing keys. The staff very helpful. Highly recommended.
Bryan Sujana profile picture
Bryan Sujana
3 weeks ago
Wished they would tell me the actual total of my 4 months rent and wasn't off by £40+ so I had to redo my budgeting :( other than that great place great staff and the storage is clean and secure👍
Lydia Ebiuwhe profile picture
Lydia Ebiuwhe
3 weeks ago
Lenny was great at helping me get my storage over the phone, and was engaging and fun. I also received some help from a nice guy at the location; I think his name is Adam, a very lovely fellow. Friendly staff they've got. First time using a storage unit, and it was seamless to set up and easy to use the app without any confusion. The price was also really affordable, beyond what I assumed it would be, and I still got a 50% discount for the first 8 weeks. I highly recommend Wigwam.
Sue Hazell profile picture
Sue Hazell
3 weeks ago
Excellent Service & product !
Very easy access with parking right outside the door.
Plenty of trolleys, so no need for muscles ! It maybe a little more expensive than some others, BUT the cleanliness & ease of use perfect.
The staff are VERY patient, explaining how each unit works.
It is great to know the manned office hours & how to make contact if not.
Plenty of accessible hours too.
Ps.... they do like a biscuit or 2 in the office I hear !
J J profile picture
J J
4 weeks ago
Really easy to deal with, Lenny was very helpful and I would recommend.
Chris Hathaway profile picture
Chris Hathaway
4 weeks ago
Really good, staff very helpful.
Units were good and secure.
only critisms - lights turned off automatically too quickly and no onsite toilet.
Sara Hardy profile picture
Sara Hardy
4 weeks ago
Very happy with the service. The staff are very helpful and friendly and explain the whole process right from the start. I can access my belongings easily via an app, which is easy to use.
I Highly recommended this company.