Question 1

Is Wigwam open 7 days a week?

Accepted Answer

Yes, as a customer you have access 7 days a week 6am to 10pm.  Times may vary subject to location.If you have any queries please call us on 0800 245 5585

Question 2

Can anyone else access my unit?

Accepted Answer

Only you have access to your unit, and you control who has permission to access your unit on your behalf.

Question 3

How do I know what unit size I need?

Accepted Answer

Our team are experts at helping you calculate the space required.  Please call us on 0800 245 5585Alternatively have a look at our online Space Calculator which will help you visualise the unit space you need.

Question 4

Are the units inside or outside?

Accepted Answer

The majority of our units are purpose built storage rooms inside our warehouse.We also have a limited selection of drive up units and external shipping containers at our Chipping Norton, Shipton on Stour and Warminster sites.

Question 5

How much do your units cost?

Accepted Answer

The costs depends on the size of unit you require.  Get an free online price now:  Get a Price.Our team are experts at helping you calculate the space required.  Please call us on 0800 245 5585Alternatively have a look at our online Space Calculator which will help you visualise the unit space you need.

Question 6

How do I book my unit?

Accepted Answer

You can book online by following the simple instructions here – Book Storage.Or please call us on 0800 245 5585 or email  hello@wigwamstorage.co.uk  and we can take you through the check in processYou will need to supply two forms of ID, a photo one and a copy of a recent utility bill.  We use a fraud protection system called ‘Stripe Identity’ which will match your document to your identityYou will pay for a 2 week deposit and your first 4-weeks of storage upfront and your card details will be saved for your ongoing monthly payments.Please remember you will also require contents protection cover for the value of your goods.

Question 7

What payment options are there?

Accepted Answer

We accept credit or debit cards but not cash or cheques.Ongoing 4-weekly payments will be taken via an online card payment system or by Direct Debit.

Question 8

Is there a minimum term?

Accepted Answer

Yes 2 weeks is our minimum term

Question 9

Can I change to a bigger or smaller unit?

Accepted Answer

Yes, call us on 0800 245 5585 and you can transfer to a smaller or larger unit if there is availability

Question 10

Do I need insurance for my unit?

Accepted Answer

Yes. All customers require contents protection for their stored goods throughout their time in our self storage facility.Our Self Storage Agreement requires you to either: accept our contents protection cover, or arrange insurance at your own expense.For our Contents Protection, we charge based on the Maximum Replacement Value of your stored items.We recommend you take out our competitively priced contents protection cover in the first instance, even if you wish to arrange your own policy or are unsure if you already have cover. This ensures your goods are protected, and we will refund you the Goods Protection charges in full once proof of cover is supplied within 14 days of your move-in.Please refer to our Contents Protection page for more information. Contents Protection

Question 11

How do I calculate a full replacement value?

Accepted Answer

We must understand the total value of all goods stored with us, even if you arrange insurance elsewhere. It is, therefore, a requirement for all customers to declare a suitable Maximum Replacement Value and to ensure it remains adequate for the storage period.Your Maximum Replacement Value must represent the total current cost of replacing all stored property as new, except the following items where the replacement cost is calculated differently:household linen and clothing, motorcars, motorbikes, boats, caravans, motorhomes and any other motorised vehicle, where the Replacement Value allows for the age, quality, degree of use, existing damage and consequent market value;any goods which cannot be purchased new (such as antiques or works of art, for example), where the replacement value shall be the current market value; anddocuments, where the Replacement Value shall be calculated as the physical cost of replacing the documents and/or cost of reprinting, re-issue and/or reconstitution, but excluding the value of the information contained in the documents

Question 12

How do I move into my unit?

Accepted Answer

Smart Access: Once you have booked your unit online you can enter the facility and your unit using just your mobile phone. Before your move in date, you will receive a text message to your mobile phone with instructions on how to set this up. It will require the download of a Smart Security App from either the Apple or Android app stores. Downloading the app and gaining access is simple, but if you are in any doubt we recommend moving in during our office hours, where we can be reached on the phone for any queries.Please let us know if you don’t have a ‘smart’ phone as we can supply you with a fob instead.Each storage unit is individually alarmed, your alarm will be set and unset by your Mobile phone when you arrive and leave. If your alarm should go off when you are not on site then our security team will be on hand to investigate.Chipping Norton site : Please bring a padlock to secure your unit or you can buy a keyed or combination one from our reception.  Our reception is open from Monday to Friday 9-6pm or Saturday 9 – 2pm and you can also buy boxes and packaging there too to meet your needs.Each unit in Chipping Norton is individually alarmed, your alarm will be set and unset by your unique PIN code when you arrive and leave. If your alarm should go off when you are not on site then our security team will be on hand to investigate.

Question 13

Can I cancel before I move in?

Accepted Answer

Yes you can. To cancel your booking, please call us on 0800 245 5585 or email hello@wigwamstorage.co.uk.  We have a 2 week notice period and we would refund you for any unused days on your contract after this.

Question 14

How do I move out of my unit?

Accepted Answer

Please give us the minimum days notice as outlined on the front page of your Storage Agreement (Normally 14 days) by emailing hello@wigwamstorage.co.ukOnce you have vacated, please send us an email to confirm.Please leave the unit clean, tidy and in the same condition as at the commencement date. We will then refund you your deposit and any unused days on your contract after the notice period.

Question 15

Is there anyone on site to help me unload or load my stuff?

Accepted Answer

We can recommend local and reliable Removals and Man &amp; Van services, if you require help bringing your stuff to Wigwam and / or help unloading. Please call us and we can put you in touch with our preferred removals.

Question 16

Where do I park?

Accepted Answer

You can park for free whilst you unload in the customer car park attached to the facility.

Question 17

Do you offer packaging?

Accepted Answer

We sell boxes and packaging material, please see our Box Shop to buy cardboard boxes, moving boxes and packing materials online at competitive prices.

Question 18

Do you have CCTV?

Accepted Answer

We have CCTV systems, which are monitored by professionals, secure perimeter fenceing, and all our sites have monitored alarms and meet all fire and safety regulations.In addition, we have access control systems for the external doors and each unit has its own individual alarm and lock, so you are the only one with access to your goods.

Question 19

What goods are prohibited from being stored at Wigwam?

Accepted Answer

Food or perishable GoodsAny plants or creatures whether living or deadCombustible or flammable materials, liquids or gasesFirearms, explosives, weapons or ammunitionChemicals, radioactive materials, biological agentsToxic waste, asbestos or potentially dangerous materialsItems which emit any fumes, smell or odourIllegal substances or goods illegally obtainedCurrency, deeds and securitiesItems unique in nature where the value to you cannot be assessedYou must not use portable heaters in the Unit at any timeLithium ion batteries unless they are built-in and cannot be removedPortable battery chargers, or similar portable power sourceMore than 5 E-Scooters, E-Bikes, E-Skateboards or any similar battery-powered vehiclesMore than 10 laptops, tablets, or similar items containing built-in batteriesGoods containing built-in batteries are free from visible physical defect or faultGoods containing built-in batteries are not stacked and allow for air circulation

FAQs

Understanding self storage

About Wigwam

Units

Storage containers

Prices, payment and billing

Booking, contracts and terms

Access

Security

What you can store

Prohibited Goods

Using your unit

Moving in and moving out

Moving into your Unit

Moving out of your Unit

Moving house

House clearance and bereavement

Insurance and protection

Packaging

Packing and Unloading

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