Moving into a new apartment comes with a variety of different emotions. Excitement at the fresh opportunity, the stress involved with the move, and perhaps sadness at leaving your previous home behind.  

Amid all of these emotions, it’s important to ask your landlord a few important questions, such as the following; 

What utilities and amenities are included in the rental agreement? 

While you may agree to a monthly rental payment, hidden costs or surprise amenities may be included. Ask the landlord which utilities are included in the rent and which you need to pay for yourself. It’s also important to find out more about the home’s utilities, such as gas or electrical.  

If the property includes amenities, these should also be mentioned in the agreement. For example, ask whether the apartment has parking and whether internet service is included. 

Can you make changes to the premises? 

When renting an apartment, it’s important to remember that you don’t own the property and need permission to change the premises.  

These changes don’t only include the likes of large renovations but also small updates such as painting the walls, hanging frames on the wall and making changes to the garden.  

Who is responsible for the maintenance of the property? 

Property needs to be maintained to keep its value, and normally the landlord is responsible. Ask the landlord about their maintenance schedule, including garden services and major or minor repairs. It’s best to get the process in writing. 

Are there any building rules and regulations? 

The apartment will most likely be a part of a larger corporation with a governing set of rules. Ask the landlord about the apartment building’s house rules and make sure that you follow them. Breaking these rules could lead to a fine or termination of the lease, so ask about the repercussions too. 

What security systems are in place? 

One of the benefits of a complex or apartment building is the security of having neighbours nearby. Question the security systems in place, what lock systems are used and how to get an extra set of keys if needed. 


Asking your landlord important questions can reduce friction down the line and make the moving process more streamlined. Another way to reduce stress is to organise a personal self storage unit to temporarily store your household belongings during the move.  


At Wigwam, we offer a cost-effective solution to keeping your household belongings safe. We also offer man and a van service in Chipping Norton and packaging supplies, making the moving process even easier.  

Interested in finding out more? Contact our friendly team at 01608 656 300. 

Written by
Simon Fothergill

Simon Fothergill has more than 20 years of experience in the UK self storage industry and is Managing Director of Wigwam Storage. He writes practical, easy-to-follow advice to help customers make the most of self storage, whether they are moving house, decluttering, renovating, storing business stock or simply needing extra space. With a long background in self storage operations and customer service, Simon shares useful self storage tips, packing advice and storage solutions designed to make storage simple, flexible and stress-free.

Customer Reviews

Wigwam Self Storage place picture
4.8
Bruce Joynes profile picture
Bruce Joynes
2 days ago
Very glad we chose Wigwam. everything ran smoothly and the unit is perfect.
Lovely clean place and the app was faultless.
Highly recommended.
Lisa Anderton profile picture
Lisa Anderton
1 week ago
Very easy transaction via phone/email to book a unit. Very pleasant helpful staff during initial contact.
Once contract in place very easy app use to access site and unit, very clear easy to follow instructions. Very happy and would definitely recommend
Clarissa Ardy profile picture
Clarissa Ardy
1 week ago
Wigman Self Storage consistently delivers superb customer service. I received comprehensive assistance throughout the process of securing my storage unit. The facility is impeccably clean, and the procedure was straightforward. The staff I interacted with over the phone were consistently polite, making the entire experience thus far truly marvelous. I highly recommend Wigman Self Storage to anyone in need of storage solutions.
hedi fakhfakh profile picture
hedi fakhfakh
2 weeks ago
Easy quick no hassle
Easy to set up and access the location. Friendly and helpful staff.
Jeanine Hirschl profile picture
Jeanine Hirschl
3 weeks ago
I left a well-known storage unit for Wigwam, mainly because of cost, wigwam are more reasonable, the unit is clean and is entry availablity is upto 10pm. You work off an app that allows entry not only to the building also to your rented unit. It is safe, No fear of loosing keys. The staff very helpful. Highly recommended.
Bryan Sujana profile picture
Bryan Sujana
3 weeks ago
Wished they would tell me the actual total of my 4 months rent and wasn't off by £40+ so I had to redo my budgeting :( other than that great place great staff and the storage is clean and secure👍
Lydia Ebiuwhe profile picture
Lydia Ebiuwhe
3 weeks ago
Lenny was great at helping me get my storage over the phone, and was engaging and fun. I also received some help from a nice guy at the location; I think his name is Adam, a very lovely fellow. Friendly staff they've got. First time using a storage unit, and it was seamless to set up and easy to use the app without any confusion. The price was also really affordable, beyond what I assumed it would be, and I still got a 50% discount for the first 8 weeks. I highly recommend Wigwam.
Sue Hazell profile picture
Sue Hazell
3 weeks ago
Excellent Service & product !
Very easy access with parking right outside the door.
Plenty of trolleys, so no need for muscles ! It maybe a little more expensive than some others, BUT the cleanliness & ease of use perfect.
The staff are VERY patient, explaining how each unit works.
It is great to know the manned office hours & how to make contact if not.
Plenty of accessible hours too.
Ps.... they do like a biscuit or 2 in the office I hear !
J J profile picture
J J
4 weeks ago
Really easy to deal with, Lenny was very helpful and I would recommend.
Chris Hathaway profile picture
Chris Hathaway
4 weeks ago
Really good, staff very helpful.
Units were good and secure.
only critisms - lights turned off automatically too quickly and no onsite toilet.
Sara Hardy profile picture
Sara Hardy
4 weeks ago
Very happy with the service. The staff are very helpful and friendly and explain the whole process right from the start. I can access my belongings easily via an app, which is easy to use.
I Highly recommended this company.