Moving into a new apartment comes with a variety of different emotions. Excitement at the fresh opportunity, the stress involved with the move, and perhaps sadness at leaving your previous home behind.  

Amid all of these emotions, it’s important to ask your landlord a few important questions, such as the following; 

What utilities and amenities are included in the rental agreement? 

While you may agree to a monthly rental payment, hidden costs or surprise amenities may be included. Ask the landlord which utilities are included in the rent and which you need to pay for yourself. It’s also important to find out more about the home’s utilities, such as gas or electrical.  

If the property includes amenities, these should also be mentioned in the agreement. For example, ask whether the apartment has parking and whether internet service is included. 

Can you make changes to the premises? 

When renting an apartment, it’s important to remember that you don’t own the property and need permission to change the premises.  

These changes don’t only include the likes of large renovations but also small updates such as painting the walls, hanging frames on the wall and making changes to the garden.  

Who is responsible for the maintenance of the property? 

Property needs to be maintained to keep its value, and normally the landlord is responsible. Ask the landlord about their maintenance schedule, including garden services and major or minor repairs. It’s best to get the process in writing. 

Are there any building rules and regulations? 

The apartment will most likely be a part of a larger corporation with a governing set of rules. Ask the landlord about the apartment building’s house rules and make sure that you follow them. Breaking these rules could lead to a fine or termination of the lease, so ask about the repercussions too. 

What security systems are in place? 

One of the benefits of a complex or apartment building is the security of having neighbours nearby. Question the security systems in place, what lock systems are used and how to get an extra set of keys if needed. 


Asking your landlord important questions can reduce friction down the line and make the moving process more streamlined. Another way to reduce stress is to organise a personal self storage unit to temporarily store your household belongings during the move.  


At Wigwam, we offer a cost-effective solution to keeping your household belongings safe. We also offer man and a van service in Chipping Norton and packaging supplies, making the moving process even easier.  

Interested in finding out more? Contact our friendly team at 01608 656 300. 

Simon Fothergill
Written by

Simon Fothergill has more than 20 years of experience in the UK self storage industry and is Managing Director of Wigwam Storage. He writes practical, easy-to-follow advice to help customers make the most of self storage, whether they are moving house, decluttering, renovating, storing business stock or simply needing extra space. With a long background in self storage operations and customer service, Simon shares useful self storage tips, packing advice and storage solutions designed to make storage simple, flexible and stress-free.

Customer Reviews

Wigwam Self Storage place picture
4.9
Excellent service from Wigwam Self Storage Lincoln. The staff were friendly, helpful and professional from start to finish. The storage unit was clean, secure and easy to access. Everything was explained clearly, and the whole process was quick and straightforward.

I would definitely recommend Wigwam Self Storage to anyone looking for a safe and reliable place to store their belongings. Great service!
Paul Adams profile picture
Paul Adams
7 days ago
Very clean space, app works really well. Plenty of trolleys available.
Stephen Grey profile picture
Stephen Grey
1 week ago
I have dealt with both Selina and Sascha, in person and via email. The service each of them has provided has been excellent and makes me feel that I have made the right decision to use Wigwam's services.
Colin C Harman profile picture
Colin C Harman
1 week ago
I have used the storage at Cheltenham for nearly two years now and have always been glad I made the change from a large facility in Kingsditch. I recall leaving a glowing review of Casey and his team when I first took on the unit. Just yesterday I left a less than complimentary review but have discovered my frustration at the time was due to misleading info I obtained over the Internet and nothing to do with Wigwam. So that review is withdrawn and I continue to recommend Wigwam as a convenient town centre facility, well run and utilising a high tech, easy to use entry system.
Dom Hall profile picture
Dom Hall
1 week ago
I can no longer recommend this storage facility after being a customer here for a few weeks. The lift to the second floor has been broken for some time, and this is a serious problem - the stairs are too narrow to get anything remotely large up to your unit, which makes storing bigger items essentially impossible. For me, that defeated the main purpose of renting a locker here.

On top of that, the dolly trolleys are meant to be returned to a designated point after use, but in practice no one does this, so you end up hunting for one. Most of the time they’re left in a separate building I don’t have access to, meaning I have to walk around 50m through corridors and up stairs carrying my belongings just to reach my unit. I reported this to reception and was told they’d return the trolleys to the proper point, but nothing has changed.

Parking is another issue - the boxing gym attached to the building also uses the car park, so it often feels crowded.

Only use this facility if you’re desperate. Otherwise, I’d look elsewhere.
Steve Rooney profile picture
Steve Rooney
2 weeks ago
Good experience so far ! Staff Helpful and available if any issues ! Appreciate the discounted offered for 8 weeks, so took advantage of that ! wish it was longer !!!
Easy to navigate the site with easy access and facilities !
Tony Watson profile picture
Tony Watson
2 weeks ago
Fantastic idea to use an app to gain entry. Once set up it's so easy to use and saves faffing around with keys and security fobs. My first visit was a revelation and is a definite encouragement to keep going back.
Well done Wigwam!!
Benjamin Currie profile picture
Benjamin Currie
3 weeks ago
Got a small lock up for short term use - getting set up was quick and easy. Introductory offer is also great.
All the team we've dealt with at Wigwam have provided fantastic customer service with some lovely personal touches. Our storage unit and the surrounding site is clean, well maintained and good value for money. I would definitely recommend.
Brian Stacey profile picture
Brian Stacey
3 weeks ago
Really friendly team, very helpful and good facilities. Would happily use Wigwam for short term storage again. Cheers!
Laura Smith profile picture
Laura Smith
3 weeks ago
Great storage facility, would highly recommend. The process of booking and accessing the unit was really straightforward and customer service has been excellent.
Chris Sabin profile picture
Chris Sabin
4 weeks ago
Lovely helpful friendly staff
Transparent pricing
Very happy with the service.