Yes at Leatherhead, whose page lists "Free use of trolley & loading equipment". At Bromsgrove, our November 2022 post describes "complimentary on-site trolleys"; confirm when you book. Customer reviews of our Alton, Bath, Bromsgrove, Burton-on-Trent, Chipping Norton, Dorking, Lincoln, March, Marlow, Reading, Tewkesbury and Warminster sites mention trolleys. For any other site, check your site's page or ask us on 0800 2545585 before moving day. Our location pages don't list sack trucks, though two reviews of our Bromsgrove site mention one; unless your site confirms one, bring your own for heavy furniture. A 2020 post on our blog mentions "pallet trucks available", but our site pages don't say which sites have one you can use; ask on 0800 2545585. There is no forklift at any Wigwam site.
Which sites list trolleys
- Our Leatherhead location page lists "Free use of trolley & loading equipment". The page doesn't say what the loading equipment is, so ask if you're counting on a sack truck.
- Our November 2022 post about the Bromsgrove site says "Loading and unloading is a breeze with our complimentary on-site trolleys", and our March 2023 post describes the site as "providing onsite trolleys and lift access". These are posts rather than the location page, so confirm when you book.
- Our Reading location page mentions "our loading equipment" without saying what it is. Ask whether that includes trolleys. Reading customer reviews describe "Flat bed trolleys provided".
For any other site, check your site's page on our locations page and ask us when you book.
What the trolleys are like
Customer reviews describe flatbed trolleys, the kind you push round a DIY store. Two reviewers' experiences help you plan:
- One found the base small, with "no sides to prop things up". Stack boxes low and even, and keep a hand on the load.
- Another found the rear-wheel steering takes getting used to when the trolley is heavily loaded. Make your first run a light one.
A review is one customer's experience on the day, so treat it as a guide to the kind of trolley, not a promise about what will be there when you arrive.
Moving house or moving yourself: two rules while you unload
- Don't leave things standing in shared areas. Our terms say "Any items left unattended in common areas at the Facility or outside Your Unit at any time shall be treated as abandoned" (clause 11). With two of you, one stays with the load while the other fetches the next. On your own, take each load straight into your unit and keep each run short.
- Put the trolley back and mind the walls. You mustn't "create any obstruction or leave items or refuse in any common space within the Facility" (clause 22(g)), or "cause damage to the Unit or any part of the Facility" (clause 22(f)).
Check your site's hours before you book a removal; Cheltenham's page shows shorter hours as well.
Drive-up units and containers
Our Drive Up Storage Units page says "With no lifts, trolleys or long corridors, you can drive straight up to your unit". Our Chipping Norton page lists drive-up storage units and container storage, our Shipston-on-Stour page lists container storage and "convenient drive-up access", and our Wigwam Storage Management pages for Tewkesbury and Warminster mention "some drive up units". For any other site, ask whether drive-up units are available. Even at the door, a sack truck or furniture dolly of your own saves your back with a chest of drawers, a sofa or a fridge freezer.
If you can't lift much, or you're moving things for someone else
A trolley moves the weight along the corridor, but someone still has to lift each item on and off it. If you can't do that lifting, bring someone to help, or ask us to recommend a local removals or man-and-van firm. Someone from your side has to be there while they work: our notice guide says "a removals crew cannot be left to load into the unit without you". Clause 22(f) also covers damage caused "by removal, haulage or delivery contractors", so the crew's care with the trolley matters to you.
If you're choosing a unit with lifting in mind, our guide to ground-floor units and lifts helps.
Traders, online sellers and pallet deliveries
If you're bringing stock in every week, a folding trolley or sack truck of your own means you don't depend on what's free at the time. One of our guides puts it this way: "A folding trolley or sack truck is well worth having for moving boxes between the car and the unit."
Wigwam does not accept, receive or sign for deliveries for you. Someone from your side needs to be at the unit, within your site's access hours, to meet the courier or haulier, check the goods and take them into your unit.
Is there a forklift or pallet truck?
There is no forklift at any Wigwam site, and no staff to unload. For a pallet delivery, book a haulier with a tail-lift and a pallet truck, or bring your own, and be there to meet it. A 2020 post on our blog mentions "pallet trucks available", but our site pages don't say which sites have one you can use; ask on 0800 2545585.
Our guide to storing goods on pallets covers pallets once they're in.
Our guide to removals firms and couriers dropping off at your unit covers the rest.
What to ask us before moving day
Call 0800 2545585 and ask:
- Does my site have trolleys for customers to use?
- Is there a sack truck or pallet truck I can use?
- How big is the trolley base, and how much weight can it take? Tell us your largest item.
- If my unit is upstairs, will a loaded trolley and my largest item fit in the lift together?
- Is there a ground-floor or drive-up unit free at my site?
- Can I park near the door while I unload?
- What are my site's access hours?
Ready to book?
If you know what you're storing, get a price online, and our moving-in guide covers smart entry and the day itself.
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