No. Your unit can't be used as a mailing address, and nobody on site signs for or takes in post or parcels for customers, so a letter or parcel sent to a unit has nobody to receive it. Our storage terms rule out using a unit "as a home, business or mailing address" (clause 22(a)). What does work is a delivery you meet yourself: a supplier, courier or shop delivering at a time when you, or someone from your business, is at the unit to take it in.
Deliveries you meet yourself: yes (see below). Between homes? See where your post can go instead. Selling online or running a business? See the sections on returns and supplier drops. Already a customer? Check the address we hold for you.
Why post can't go to a unit
Clause 22 of our terms opens: "You will use the Unit solely for the purpose of storage", and part (a), quoted above, applies to anyone you allow to use the unit as well as to you.
In plain words, the unit is for keeping things in. You can't give out its address as the place your post goes, for home or business, and you can't let anyone else do it for you.
The practical reason matches the rule. Our business storage guide (6 July 2026) says "we do not sign for or receive deliveries on your behalf", and that "post and parcels addressed to a unit are not handled". Our post "Is It Legal To Run A Business From A Self Storage Unit" (8 July 2026) is just as plain: "So listing the unit as a general delivery address, expecting parcels to be taken in while you are not there, will not work."
The same rule is why a unit can't be your company's registered office or trading address. Our FAQ on using a storage unit as a business address covers Companies House, HMRC and returns addresses in full.
Deliveries you meet yourself: stock, furniture and supplier drops
A delivery of stock is different from post, because you are there to receive it. Our scaling-stock guide (25 July 2026) says: "Using it as a delivery address for supplier stock is fine in the practical sense", on the condition that "someone from your business must be present to receive anything, because no one here signs for or accepts goods on your behalf."
So in practice:
- you can give your supplier the site address for that drop, but it's a delivery you meet yourself, not your business or mailing address;
- book the delivery for a time you'll be at the unit, within access hours. Access is normally 6am to 10pm (check your site's page and confirm your hours when you book). If your carrier can't give you a time you'll be there, send that parcel to your home or a collection point instead;
- the person who meets it can be, in our Amazon and Etsy guide's words, "you, or a business partner, or an employee"; ask us how they get on site. Our FAQ on a removals firm or courier dropping off without you covers setting up their access;
- a delivery you arrange to meet yourself there follows the same rule as a supplier drop;
- if the drop is a pallet, heavy load or large vehicle, ask us before you book so we can check it with you: access for large vehicles depends on the site. Our scaling-stock guide (25 July 2026) notes there is "no loading dock" and says: "If your supplier delivers on a flat-bed or with a tail-lift, your team manages the unloading". Whether any forklift help is available differs across our pages; ask us. How your driver gets through the gate, and what to put on the label, depends on the site: ask us when you book.
Two more parts of clause 22 apply on the day. You must not "cause damage to the Unit or any part of the Facility (which includes by removal, haulage or delivery contractors)" (clause 22(f)), so damage your driver causes counts under your agreement. And you must not "create any obstruction or leave items or refuse in any common space within the Facility" (clause 22(g)), so stock goes straight into your unit, not left in a corridor or yard to deal with later.
Adding something new, like furniture? Clause 31 makes it a condition that your goods stay "adequately insured by You at all times for their Replacement Value". You also warrant that the value of goods in the unit "will not exceed the insured value", so check your cover before the new item arrives.
Online sellers: orders, returns and stock
Our guide for Amazon and Etsy sellers (8 July 2026) says: "If a supplier is sending a pallet or a courier is dropping off a box, someone from your own business needs to be there at the site to receive it." It adds: "Wigwam will not be the name on the delivery note."
That settles three common questions:
- Supplier stock: fine, as a drop you meet yourself.
- Customer returns: don't put the unit's address on returns slips or in your marketplace settings. Our Amazon and Etsy guide says a unit is "not for use as … a returns address on your listings". Use your home or a service that receives parcels for you.
- Your own online orders: send them to where you live, or to a parcel locker or collection point, and bring the item to the unit yourself. The unit can't be your mailing address (clause 22(a)).
Between homes: where your post can go
If everything you own is in the unit while you move, your post still needs a home. The unit can't be it, but these can:
- Royal Mail Redirection sends post from your old address on to a new one. Royal Mail's website says you can redirect "to any UK or overseas address for 3, 6 or 12 months from just £45.00", and that the service works when you move "permanently or temporarily". Redirected post "will be processed as Second Class". You'll need two forms of identification showing the address you're moving from, and there's a lower price if you receive Universal Credit or Pension Credit. Check the current price when you apply.
- A friend's or family member's address, with their agreement. It can also be where your redirection points while you're between homes.
- A parcel locker or collection point. Many retailers and carriers let you choose one when you order, so a parcel waits there until you collect it. Check what your retailer offers at checkout.
If you're sorting this out for someone else, Royal Mail lets you apply for someone who has died, or for someone you hold Power of Attorney for, using its Special Circumstances form.
Our guide to self storage when moving house covers the rest of the move.
Already a customer: our letters to you
Before we sell or dispose of goods, notice goes "by registered or recorded delivery to the postal address last notified by You to Us in writing", as well as by email or social media (clause 8). Other notices go to "the most recent address in England" or email you've given us, and if we can't reach you there, notice "will be considered as having been given to You if We serve that notice on the ACP", the other contact named on the front of your agreement (clause 39). You must tell us in writing of "the change of any contact details on this Agreement for You or the ACP within 48 hours of any change" (clause 28). Moving? Tell us your new address in writing (call 0800 2545585 if you're not sure how), and make it an address you'll actually read, not the unit.
At a glance
| What's being sent | Can it go to your unit? | Instead |
|---|---|---|
| Letters and everyday post | No | Royal Mail Redirection, or a trusted person's address |
| Parcels you've ordered | Not as an address; a delivery you meet at the unit yourself is fine | Your home, a parcel locker or a collection point |
| Customer returns | Not as your returns address | Your home, or a service that receives parcels |
| Supplier or courier stock | Yes, if you or someone from your business meets it | Book it for a time you're on site |
| Our notices to you | Sent to the address you've given us | Keep it up to date |
If you need space for stock or belongings that you'll meet deliveries at yourself, get a price online, find your nearest site on our locations page, or call us on 0800 2545585 to plan a delivery.
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