No. Our storage terms say you must not use your unit "as offices or living accommodation or as a home, business or mailing address" (clause 22(a)). That rules out a registered office, a trading address, a returns address and anywhere for post. For a limited company it wouldn't work legally either: since 4 March 2024 Companies House requires an "appropriate address", where post reaches someone acting for the company and a sender can get confirmation of delivery, and we don't take in or sign for post. Use your home address, a registered office service, or your accountant's or solicitor's address with their permission.
Setting up a company? Start with the registered office section. Selling on Amazon, eBay or Etsy, a sole trader or a partnership? See HMRC and returns. Want a Google Business Profile? See the table at the end. Running a charity or club? See the table. Between homes, or already used the unit's address? Those have their own sections too.
What our terms say
Clause 22 opens: "You will use the Unit solely for the purpose of storage and shall not (or allow any other person to): (a) use the Unit as offices or living accommodation or as a home, business or mailing address".
In plain words: the unit is for keeping things in. You can't work in it as an office, live in it, or use its address "as a home, business or mailing address". That includes listing it on a Google Business Profile. "Or allow any other person to" means you can't let someone else do it either, such as a partner or a client, or a charity or club you store for. Our guide to running a business from a unit (8 July 2026) sets out the customer side: "no retail display, no signage at the unit entrance, and no inviting customers or clients to visit."
There's a practical reason too: we don't sign for, take in or hold post or parcels for customers, so anything addressed to a unit has nobody to receive it. The same storage-only rule is why a unit can't be a workshop.
A registered office for a limited company
GOV.UK sets out the rules. Your registered office must be a physical address in the UK, in the same country your company is registered in, and it must be "appropriate". That means:
- you, or someone acting for the company, will be made aware of any post delivered there;
- when the company receives post there, the sender can get confirmation of delivery.
These rules came in on 4 March 2024. From that date, Companies House said, all companies "must have an appropriate address at all times" and "will not be able to use a PO Box". GOV.UK adds that this "includes similar services from other companies", and that a company "could be struck off the Companies House register" if its registered office doesn't meet the requirements.
A storage unit can't meet either test with us: nobody on site receives post for customers, so there's nobody to be made aware of it or to confirm it arrived.
The registered office is public on the Companies House register. If that's why you wanted to avoid your home address, GOV.UK's own suggestions are to use an accountant's or solicitor's address (with their permission first) or to appoint an agent who gives you an address to use. Either way, that address has to meet the same "appropriate" test. A charitable incorporated organisation (CIO) registers with the Charity Commission, not Companies House (GOV.UK: "You do not need to register with Companies House"), but clause 22(a) still rules the unit out.
Your home address as a director is a separate question. GOV.UK says a director gives Companies House two addresses: a service address, which "is a correspondence address for the public register", and a usual residential address, which "will not be available on the public register for everyone to see".
HMRC letters, sole traders, partnerships and correspondence
HM Revenue and Customs (HMRC) sends its letters to the addresses it holds for you, so those need to be somewhere you read your post. GOV.UK says you must tell HMRC "if you change your name, business name or your personal or trading address", and you can update your correspondence address the same way.
If you're a sole trader or in a partnership, your trading and correspondence address can be your home or a separate address service, but not the unit. If you rent your home, check your tenancy agreement before you use it as a business address. If you're a limited company, Companies House passes a registered office change on to HMRC for you. Your HMRC correspondence address is separate: GOV.UK tells you to update HMRC about changes to your business, "including your correspondence address". So if your letters went to an accountant who no longer acts for you, update that with HMRC too.
Amazon, eBay, Etsy and returns addresses
If you sell online to consumers, UK law (the Consumer Contracts Regulations 2013) requires you to give buyers "the geographical address at which the trader is established" and, if it's different, the address where they can send complaints. Whether a mailbox or forwarding address counts as that trader address depends on the service, so ask your accountant or the marketplace before you rely on one.
Your returns address is a separate thing. Whatever you set on Amazon, eBay, Etsy or any other marketplace, practically, it also has to be somewhere parcels will be received: your home, or a service that takes in parcels for you.
That can't be your unit: returned parcels would have nobody to accept them, and clause 22(a) rules it out. Our guide for Amazon and Etsy sellers (8 July 2026) says the same: many sellers use their home address, or a separate mailbox or virtual office service, and keep the unit as a stock room.
Post and deliveries to the unit
Post addressed to a unit has nowhere to go. If a supplier needs to drop stock at the site, you can give them the site address for that drop, but it's a delivery you meet yourself, not your business or mailing address. Our scaling-stock guide (25 July 2026) puts it this way: "Using it as a delivery address for supplier stock is fine in the practical sense", provided someone from your business is there to receive it, because we don't sign for or accept goods on your behalf.
Damage by "delivery contractors" counts under clause 22(f), goods can't be left "in any common space" (clause 22(g)), and whether a site can take a pallet drop depends on the site, so ask first. Our FAQ on having post delivered to your storage unit covers this in full.
Didn't Wigwam once offer a virtual office?
Two older posts on our blog, from 26 June 2020 and 15 December 2021, offered a business address and virtual office services. Our July 2026 posts (8 and 25 July) say we don't provide a registered-office, virtual office or mail-handling service. The exact wording of each is in the sources below.
Either way, a virtual office would be a separate service: your unit's own address still can't be used, because clause 22(a) rules it out. If you've seen the older posts, call us on 0800 2545585 to confirm; our current terms rule out using your unit's address (clause 22(a)).
If you're between homes, or you've already used the address
If you're moving and have nowhere for post, the unit can't be your "home" or "mailing address" either. A friend's or family member's address, with their agreement, is the usual stopgap.
If the unit's address is already on something, change it now: your registered office through Companies House (you can do it online, and GOV.UK says the new address "must be in the same part of the UK that the company was registered ('incorporated')"), your details with HMRC, and your marketplace seller settings. Then check that we have your real address. Our terms send important notices, including any notice before we sell or dispose of goods, to "the postal address last notified by You to Us in writing" (clause 8) and to "the most recent address in England" you've given us (clause 39). Clause 8 sends that notice by registered or recorded delivery and "by email and/or by direct message on social media", and clause 39 also allows email, but if the postal address we hold is the unit, the letter would never reach you.
What to use instead
| Need | Use | Can't use |
|---|---|---|
| Company registered office | Your home, a registered office service, or an accountant's or solicitor's address with permission | The unit, or a PO Box |
| HMRC and correspondence | An address where you read your post | The unit |
| Marketplace returns address | Home, or a service that receives parcels for you | The unit |
| Trader address you give buyers ("the geographical address at which the trader is established") | Where your business is established; ask your accountant or the marketplace whether a mailbox or forwarding address will do | The unit |
| Google Business Profile, or the address on your van | Your home or real base, or a service area: Google says "Service-area businesses, or businesses that serve customers at their locations, should have one profile for the central office or location with a designated service area" | The unit: Google says a rented postal address you don't operate from "isn't eligible for a Business Profile" |
| Charity or CIO address (Charity Commission register) | A trustee's address or a partner venue, with their permission; update it through GOV.UK's "Tell the Charity Commission about a change to your charity" | The unit |
| Storing stock, kit and records | Your unit |
If what you need is space for stock, kit or archive boxes that you access yourself, get a price online or call us on 0800 2545585. Storing mowers or tools with fuel? Check can I store a lawnmower or gas bottles first.
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