It depends on whether you've given notice. If you haven't, yes. Your agreement rolls on, paid every four weeks in advance, until you or we end it with written notice. It only has an end date if your notice or your agreement records one: telling us a rough period when you booked, such as "about three months", doesn't end it on its own unless that date was written into your agreement. If you're not sure, check the front page of your agreement (the Cover Sheet) or ask us. Otherwise, just keep your payments going. If you have, only if we agree a later date with you in writing. Your notice sets your Termination Date, and everything must be out by close of business that day, so call us before that date, not on it, and get the new date confirmed by email.
If you haven't given notice yet
Any end date you had in mind when you booked is a plan, and plans move. Our terms say your Storage Period runs from your start date "until the date on which the licence granted by Us is ended in accordance with these Conditions". Unless your agreement records a fixed end date agreed in writing, nothing ends on its own. You keep the unit as long as your fees are paid up to date and you keep to the terms (clause 1).
If your house completion has slipped, a probate sale is taking longer than you hoped, or a posting has moved, and your agreement doesn't record an end date, you don't need to tell us or sign anything. Your next four-weekly payment is taken as usual. If your Cover Sheet does show an end date, call us so we can confirm the new arrangement in writing.
If you booked on an introductory offer, it covers a fixed number of weeks from the start: on our current price lists that's the first 4, 8 or 12 weeks, depending on the site. After that, your unit is charged at the site's standard price, so staying longer than planned means paying the standard rate for the extra weeks.
When you're ready to leave, give written notice. The length is the number of days on the front page of your agreement (the Cover Sheet), normally 14 days. Our guide to giving notice covers how. After the notice period we refund your deposit and any unused days, once the unit is empty and clean.
If you've already given notice and need longer
This is the case that needs care. Your notice sets your Termination Date, and clause 41 says you "must remove all Goods in the Unit before the close of business on the Termination Date". Clause 41 opens with "Unless otherwise agreed in writing by both parties", so a later date needs both of us to agree it in writing. So:
- Call us on 0800 2545585 as soon as you know, and before the Termination Date, not on the day.
- Ask us to confirm the new arrangement by email, so it's in writing.
- Until you have that confirmation, work to the original date.
Ask us, too, whether the new arrangement moves your Termination Date to a later day or cancels your notice altogether. Our terms don't say which, and it matters: if your notice is cancelled, you'll need to give fresh notice when you're ready to leave.
If we can't agree a later date, the original Termination Date stands, so plan to have the unit empty and clean by close of business that day.
A written confirmation protects you: it's the difference between a unit you're still renting and belongings left behind after your agreement ended.
The same clause works the other way. If you want to leave sooner than your notice allows, we can keep back from your deposit, or charge, the storage fees for the notice you didn't give.
What happens if things are still in the unit after your Termination Date
Our terms are direct about this. Clause 41 says that if "Goods and/or rubbish are left in the Unit after the Termination Date, Clauses 7 and 23 will apply". Here is what those clauses say:
| Clause | What it says |
|---|---|
| 7 | Anything left can be treated as abandoned, and we may sell or dispose of it. You pay storage fees from the point it's abandoned until it's sold or disposed of, plus the costs of disposal. |
| 8 | Before any sale or disposal, we write to you telling you to collect your goods. The letter goes by registered or recorded post to the last address you gave us, and by email or social media message. |
| 23 | If the unit is left dirty or damaged, we can keep your deposit, charge a cleaning fee, and recover reasonable costs, including clearing rubbish. |
The reason is practical. Once an agreement has ended, the unit has to be cleared and cleaned before anyone else can use it, and we can't hold someone's belongings indefinitely with nobody paying for the space. Clause 8's written notice means you're told before anything is sold, but storage fees run from the point your goods are treated as abandoned until they're sold or disposed of, and disposal costs are added. The cheapest route by far is to agree a new date before the Termination Date.
Two practical points. Keep your postal address and email up to date with us, because that's where the clause 8 notice goes. And leaving "just a few bits" still counts: the clause covers any goods and any rubbish left in the unit.
Staying a long time: can the price change?
Yes, it can, on notice. Clause 45 lets us change the storage fee or other terms if we tell you in writing. The change takes effect on the first payment date at least 28 days after our notice. If you pay every four weeks, that's between 28 and 55 days after the notice, depending on where it falls in your payment cycle.
You then have a choice. You can end the agreement without charge before the change takes effect, by giving written notice. If you stay on, carrying on using the unit counts as accepting the new price or terms. If you're storing for an open-ended stretch, such as for a relative's house or while you're working away, it helps to plan on the price being reviewed at some point rather than fixed for good. Our page on why a storage price goes up explains more.
We can also end an agreement with the same written notice, and sooner in some cases, such as a breach that isn't put right. Our page on whether Wigwam can end your storage agreement covers when and how.
If you're not sure where you stand
If you can't tell whether you've given notice, or what date it runs to, call us on 0800 2545585 or send us a message before your Termination Date. It takes a few minutes to check, and it's far easier to agree a new date in advance than to sort things out afterwards.
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